Legal
Privacy notice
Last updated: 18 July 2026
This notice explains how Solianic uses personal information when you visit this website, enquire about our work, become a client or receive relevant business-to-business communication from us.
Who is responsible for your information
Solianic is the controller of the personal information described here. We are based in London, United Kingdom. For privacy questions, requests or a correspondence address, email info@solianic.com.
Information we collect
Depending on how we interact, we may collect:
- your name, role, business name and contact details;
- the content of enquiries, calls, emails, notes and files you send us;
- project, contract, invoicing, payment-status and support information;
- website and server information such as IP address, time, requested page and security logs;
- business contact details and professional information from public business websites, directories, Companies House or professional networks where relevant to our services.
How and why we use it
| Purpose | Usual lawful basis |
|---|---|
| Reply to an enquiry, prepare a proposal or take steps you request before a contract | Steps before entering a contract; legitimate interests where the enquiry is from a business contact |
| Deliver, support and invoice for agreed work | Contract; legal obligations; legitimate interests in running and protecting our business |
| Operate our client and sales records, schedule follow-ups and keep a history of communication | Contract or legitimate interests in organised client service and business administration |
| Protect the website, diagnose faults and prevent misuse | Legitimate interests in security and reliable service |
| Research and contact relevant businesses about services that may reasonably interest them | Legitimate interests where appropriate, or consent where the law requires it |
| Send optional updates or marketing that requires permission | Consent, which can be withdrawn at any time |
We balance our interests against your privacy before relying on legitimate interests. We do not use consent where you have no genuine choice.
Business research and direct communication
We may keep a limited “potential lead” record before speaking to a business. This can include public business contact details, the source and a note explaining why the business may be relevant. If the record identifies a person, UK data-protection law applies even when the information was public.
Where information came from elsewhere, we provide the required privacy information no later than our first communication or within one month, whichever applies first. We follow the rules that apply to the recipient: sole traders and some partnerships receive the additional protections for individual subscribers. Every marketing email identifies us and offers an easy way to object.
You can object to direct marketing at any time by emailing info@solianic.com. We will stop and may keep only the minimum details needed on a suppression list so that we respect the request.
Who receives information
We use service providers where necessary for hosting, email, backups, accounting, payments, electronic signatures, bookings and other agreed project tools. They receive only what they need for their role and must protect it. We may also disclose information to professional advisers, regulators, courts or public authorities when required. We do not sell personal information.
International transfers
Some providers may process information outside the United Kingdom. Where this happens, we use an approved adequacy arrangement or appropriate contractual safeguards and additional protections where needed.
How long we keep it
- ordinary enquiries and unsuccessful proposals: normally up to 24 months after the last meaningful contact;
- uncontacted potential-lead research: normally up to 12 months unless it is verified, progressed or must be kept to respect an objection;
- client, contract and accounting records: normally six years after the relationship or transaction ends, unless the law requires longer;
- routine server and security logs: normally up to 90 days, unless an incident requires longer investigation;
- suppression records: for as long as reasonably needed to avoid contacting you again.
We may shorten or extend a period when the information is no longer needed, a dispute exists or a legal duty applies.
Cookies and third-party resources
The public website does not currently use advertising or analytics cookies. Essential sessions are used in private administration areas. The site requests fonts from Google Fonts and a visual library from jsDelivr; those providers may receive technical data such as your IP address and browser information when the resource loads.
Automated decisions
We do not make decisions with legal or similarly significant effects using solely automated processing. Sales stages and lead scores help us organise work; Solianic remains responsible for decisions and communication.
Your rights
Depending on the circumstances, you can ask for access to your information, correction, deletion, restriction, portability or objection to processing. Where we rely on consent, you can withdraw it. You also have an absolute right to object to direct marketing.
Email info@solianic.com to exercise a right. We may need enough information to confirm your identity. There is normally no fee.
Complaints and changes
Please contact us first so we can try to resolve a concern. You can also complain to the UK Information Commissioner’s Office through ico.org.uk. We will update this page when our practices materially change.